COLLECTING WITH KIN

Shipping & Returns

Buying original art online should feel exciting, not uncertain. We're here to guide you through every step of the process and are always happy to answer questions, provide additional images or videos, or discuss an artwork before you purchase.

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Shipping

At KIN Contemporary, every artwork is carefully prepared and shipped using trusted specialist art couriers to ensure it arrives safely.

Shipping Costs

Shipping costs are calculated individually based on the artwork's size, weight and destination.

Once your purchase is confirmed, we'll request your delivery address and obtain the most suitable shipping quote. We'll provide this within 2–3 business days for your approval before arranging dispatch.

Delivery Timeframes

As each artwork is professionally packed and, in many cases, shipped directly from the artist's studio, please allow approximately 2–4 weeks for delivery within Australia.

International delivery times vary depending on the destination and customs requirements. Tracking details will be provided once your artwork has been dispatched.

If you require delivery by a particular date, please let us know before purchasing and we'll do our best to accommodate your request.

International Shipping

We proudly ship artworks worldwide.

Please contact us for an individual shipping quote. Any import duties, taxes or customs charges imposed by the destination country are the responsibility of the purchaser.

Request a Shipping Quote

Returns

We want you to feel completely confident when collecting art through KIN Contemporary.

If, for any reason, your artwork isn't right for your space, we offer a 7-day return period for eligible purchases within Australia.

To arrange a return, please contact us within 7 days of receiving your artwork. The artwork must be returned in its original condition and packaging, and return shipping and insurance are the responsibility of the purchaser.

Items Not Eligible for Return

Commissioned artworks
Limited edition prints produced to order
International purchases
Artworks that have been framed, installed or altered after delivery

Once the artwork has been safely returned and inspected, we'll process your refund, less the original shipping costs.

Arrange a Return

Damaged Artworks

Please inspect your artwork as soon as it arrives.

If your artwork has been damaged during transit, please notify us within 24 hours of delivery by emailing info@kincontemporary.com with:

Photographs of the artwork
Photographs of the packaging
Your order number

We'll work with you and our specialist art courier to resolve the issue as quickly as possible.

Unfortunately, we cannot accept damage claims lodged more than 24 hours after delivery.

Report Damaged Artwork

NEED SOME HELP?

We're happy to answer any questions before you collect.

Contact KIN